Business Telephone Systems
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You may be in the market to replace your existing phone system, or your business is growing and a phone system has become a requirement through growth. In either case it is vital that you review the options available as the tariff packages and system features vary from one system to the next. VoIP Phone Systems are more 'feature-rich' than ever before, with a wide range of solutions that help your workforce become more efficient, support multiple office sites to combine their comms, save money through smarter working and endorse agile working on the move or working from home.
Flexibility isn't a word often associated with telephone systems, however the latest generation of Voice Over Internet Protocol (VoIP). The system is cloud based which means its quick and easy to manage users, calls and data and is ideal for a business dealing with multiple locations or handling company growth.
Control up to 10 department options with the ability to divert to landline or mobile numbers and welcome callers with a bespoke introduction and options message. Staff can simply log-in online and, depending on their user access level, can become an active agent to take calls wherever they are, or configure staff set-up for the day.
If your business doesn’t operate entirely from offices, remote access through VoIP incorporates the flexibility and efficiencies of the modern-day workplace.
The extensive range of features from a VoIP Phone System can be edited at the click of a button, even if you are on the move!
The VoIP Phone System platform is cloud based and accessible from any internet enabled device. With simplified control of voicemail, conferencing, messaging, call recording, email and so much more; using one intuitive interface to communicate with clients and staff in an instant.
VoIP phone systems provide a cost-effective and easy-to-use business phone service. One of the benefits is that call charges are eliminated, as it’s run over the internet. With VoIP, you may have to pay a small set up cost and then a monthly amount for your service. The fact that there are no call charges, can make a massive difference to your business expenditure. VoIP will dramatically reduce your telecoms costs and can give you a superior service comparatively with traditional business phone systems.
Hosted in the cloud, VoIP is suitable for nearly all businesses which can be used on any device where there is an internet connection. Trains run late, cars break down, and storms happen. With a cloud-hosted phone system, it’s easy to keep working
Another key advantage is being able to combine phone calls with business data. Meaning adopting call-centre style technology with each incoming call triggering on-screen pop-ups with customer details
Other options include the ability to block withheld numbers, transfer calls straight to your voicemail, video conferencing, ring back, three-way calls and much more. Opting for a dynamic phone system allows you to handle calls with a professional greeting, offers a range of options to direct callers to the correct department and a queuing system to handle high volumes.
Telecoms for business is not just a phone line and internet connection anymore; these days there are enhanced features to speed up processes, give customers a better experience, improve staff productivity and handle all manner of scenarios. It’s a good idea to really understand the products available with your telecommunication package that can be added or removed quickly and with reasonable cost. You need a system that can grow with you and not go out of date anytime soon; leaving with you with hefty expenses to continually update
Having a dynamic phone system that can handle calls with a professional greeting, a range of options to direct callers to the correct department and a queuing system to handle high volumes. Having in-depth analysis on call stats to better manage staffing and lines in use at different times, integration with your CRM system and a contact centre solution that enables remote working are some of the great benefits of a modern Hosted Telephone system.
Are you a business wishing to link offices, mobile phones and home workers onto one simple, easy to use system? The cost of managing and maintaining separate phone systems over various locations is expensive and complicated, but by connecting all employees to one system, calls are treated as internal and provides your business with cost-cutting benefits.
Add and remove extra users anytime through an online portal or move phones from one site to another, quickly and efficiently, in a few clicks. There is also the option to integrate your phone system with your CRM to improve customer retention. Answer customer calls by name and track their interactions with your company.
Having in-depth analysis on call stats to better manage staffing and lines in use at different times, integration with your CRM system and a contact centre solution that enables remote working are some of the great benefits of a modern Hosted Telephone system. Not only will your business save on monthly call costs from the off, but enjoy peace of mind knowing you will receive the latest telecoms updates at the click of a button. With hosted telephony, employees at home or working remotely, are connected seamlessly.